Shipping Policy

Processing Time

• Same or next business day dispatch for in-stock and made-to-order items.

• You’ll receive a tracking email as soon as your order ships.

Domestic (U.S.)

• Free standard shipping within the continental U.S.

• Typical transit time: 3–5 business days (carrier and destination dependent).

• We ship most orders via USPS or UPS with tracking.

International

• We ship worldwide to most countries.

• Typical transit time: 7–21 business days (customs and local carrier processing can extend this).

• Duties, taxes, and import fees are paid by the recipient at delivery (DDU). We can’t predict these charges—check your country’s import rules before ordering.

• If your country restricts lighters or lithium-battery items, we’ll cancel and refund.

Important Item Notes

• Engraved & Sublimated Windproof Lighters (butane style): ship empty/unfilled per carrier safety rules. You’ll need to add fuel after delivery.

• Musical Arc Lighters (USB rechargeable): contain a small lithium-ion battery. Shipped in compliance with carrier regs; some destinations/carriers may be unavailable.

Packaging & Damage

• Items are packed securely to arrive in display-ready condition.

• If your order arrives damaged, contact us within 7 days with photos of the packaging and item so we can make it right.

Address Changes & Delivery Issues

• Please double-check your shipping address; once shipped, we can’t reroute packages.

• If a package is marked delivered but you can’t locate it, check with household members/neighbors and your local carrier first, then contact us—we’ll help.

Out-of-Stock / Delays

• On rare occasions an item may be temporarily out of stock. We’ll notify you promptly and offer a refund or the option to wait.

Questions? Reach us anytime—we’re happy to help.