Processing Time

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  Same or next business day dispatch for in-stock and made-to-order items.
  
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  You’ll receive a tracking email as soon as your order ships.
  

Domestic (U.S.)

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  Typical transit time: 3–5 business days (carrier and destination dependent).
  
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  We ship most orders via USPS or UPS with tracking.
  

International

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  We ship worldwide to most countries.
  
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  Typical transit time: 7–21 business days (customs and local carrier processing can extend this).
  
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  Duties, taxes, and import fees are paid by the recipient at delivery (DDU). We can’t predict these charges—check your country’s import rules before ordering.
  
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  If your country restricts lighters or lithium-battery items, we’ll cancel and refund.
  

Important Item Notes

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  Engraved & Sublimated Windproof Lighters (butane style): ship empty/unfilled per carrier safety rules. You’ll need to add fuel after delivery.
  
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  Musical Arc Lighters (USB rechargeable): contain a small lithium-ion battery. Shipped in compliance with carrier regs; some destinations/carriers may be unavailable.
  

Packaging & Damage

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  Items are packed securely to arrive in display-ready condition.
  
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  If your order arrives damaged, contact us within 7 days with photos of the packaging and item so we can make it right.
  

Address Changes & Delivery Issues

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  Please double-check your shipping address; once shipped, we can’t reroute packages.
  
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  If a package is marked delivered but you can’t locate it, check with household members/neighbors and your local carrier first, then contact us—we’ll help.
  

Out-of-Stock / Delays

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  On rare occasions an item may be temporarily out of stock. We’ll notify you promptly and offer a refund or the option to wait.
  

Questions? Reach us anytime—we’re happy to help.